FAQs for Introduction to Enterprise Computing 

What are the prerequisites for the course? 

  1. Some familiarity with an existing operating system (e.g. UNIX, Windows, etc.) and associated terminology and concepts.
  2. A high speed internet connection for access to course material.
  3. Required software: 
  • A current version of Internet Explorer or Firefox to view the web pages associated with the course materials.  In order to view the multimedia-rich PDF files, you need to be running:
    • A current version of Microsoft Windows or Mac OS X
    • Adobe Reader (X or XI) or Adobe Acrobat (X or XI) - free Adobe Reader can be downloaded from: http://get.adobe.com/reader
    • The full Adobe Flash Player Plug-in - free Adobe Flash Player plug-in can be downloaded from helpx.adobe.com/acrobat/using/flash-player-needed-acrobat-reader.html  (once on that Adobe page, scroll down for installer links.)

How do I enroll? 

  • First you must establish your user name and password by clicking on the "Sign In" button on the Enterprise Computing Community webpage.
  • You must select a name that is unique in the community. The user name is not case sensitive and there is no length restriction.
  • You will be asked to set up your password. It must be at least 6 characters and it is case sensitive. 

What if I forget my username or password? 

  • Click on either the "forgot my username" link or on the "forgot my password" link and you will be able to reset either or both. 

How is the course structured? 

  • The courses are is a self-paced course but students must go through each topic in order. For example, they can't move on to  Topic 2 until they open all of the links in Topic 1. 
  • Most topics have activities associated with them. In addition, the last item for most topics will be a quiz. Students will be assessed based on their quiz scores. Passing grade is 70% and they have up to five attempts on each quiz.
  • Each student will be able to see their quiz grades immediately. 

How much instructor interaction can the student expect? 

  • Students should plan to actively engage with and support each other in order to get the most out of the course and its materials. Due to the large number of course participants, the electronic forums will not generally be supervised or regularly monitored by the instructor. If, however, a large number of students report the same issue or technical problem, the instructor will intervene and provide guidance or clarification.

What should I do if I cannot access the course from certain locations? 

  • You may not be able to access the course from behind certain firewalls.  You need open access to the internet in order to access the course.  You may have to consult your systems support team to determine if they can provide the open access.

Why can I not see the course videos?

  • The videos are all hosted on YouTube.  Make sure you can access YouTube from your location.

What is the passing grade for the course?

  • Students must complete each quiz with a grade of at least 70%.

Do I receive an acknowledgement after successfully completing the course?

  • If a student wishes to receive an acknowledgement in the form of a certificate of completion, they will have to provide us with more demographic identifying information and pay a small fee. That is the only cost associated with the course. Students are not required to pay the fee; they only pay if they wish to receive a certificate.
  • The certificate acknowledges successful completion of the course, but it is not a transcript and does not provide any academic credential.

Is the course available worldwide? 

  • Yes, as long as students have the technical resources to access the course.

How long is the course available? 

  • All courses open on January 1st and will remain available through the end of the year.  Registration is required.

How do I apply for the certificate of completion? 

  • A student may request a certificate of completion after successfully completing the course. Successful completion of the course requires a passing grade (70%) on all quizzes. To receive a certificate of completion, please follow the instructions in the "Get Your Certificate!" course tool on the left side of this page.

How do I interact with other students? 

  • Interaction with other students is primarily done through the Forum feature in the course.

How do I ensure that I am kept aware of Forum Discussions?

  • You can keep track of your Forum discussions without logging into the course site. When you ‘Watch a Forum" you will be notified by email. To access this feature, click on the Watch button located at the top of your Forum window. 

How can I be notified when a there is an active discussion in one of the Forums?

  • You can use the "Watch" feature in the forums. Click on the "Watch" button located at the top of the forum window. Once you enter the "Watch Forums Options" area, you will be able to choose from three options listed as to how you would like to be notified:
    • Notify me by email whenever a new message is posted
    • Notify me by email when a thread that I have contributed to receives a new message
    • No notification

Should I expect to receive periodic emails from the course?

  • Yes.  If you do not receive periodic emails from the course, verify that your email address is correct:
  1. From the Sign In page, click on your name in the upper right corner.
  2. Verify that your email address is correct, or make the correction to it. 

How do I join a Study Group?

  • Please follow these steps to join the Enterprise Computing MOOC Study Group: 
  1. When you log in, click "My Workspace" on the top right corner of the page. 
  2. On the left side menu, click "Membership" under "My Settings". 
  3. In the "Membership" page, click "Joinable Sites". 
  4. Look for "Enterprise Computing MOOC Study Group" and select "Join" to become a member of this site. 

What can I do to further my education in Enterprise Computing?